About Our Animal Hospital

Got questions? We have answers.When it comes to the health of your pet it is natural to have questions. Take a peek at our FAQs and learn more about us. If you have a question that is not addressed we encourage you to give us a call. We’re always happy to help.

  • What are your hours?

    We know the residents of our neighbourhood lead busy lives, so we’re open 7 days a week to help service you better: Our Hours: Monday to Friday: 7:30 a.m. –…

  • Is your hospital wheelchair accessible?

    Yes. Please inform us at the time of your appointment so we can assist you in any way possible.

  • Do I need an appointment?

    Yes, we always recommend an appointment to ensure that you see a doctor when you wish to. However, if you have an emergency and your pet requires immediate care, just…

  • Will I have to wait very long?

    No, we’re always committed to seeing you and your pet promptly. However, if we have a life-threatening emergency you may have to wait until that critical patient is stabilized. This…

  • What if I am late for my appointment?

    Please try to contact us to inform us of your situation. Regardless, we will endeavour to see you as soon as possible when you arrive. This depends on how many…

  • What if I need to cancel my appointment?

    Please call us as soon as possible. We will reschedule your appointment for the next most convenient time for you.

  • May I request a specific doctor?

    Of course you can! But we also encourage all our clients to get to know the other doctors at our hospital. All our doctors and staff have access to your…

  • May I change doctors?

    Of course! You’re relationship with your Vet is a very special one, so we will endeavour to find the perfect fit for you and your pet.

  • What if my pet has to stay in the hospital?

    Your pet will be monitored by our team of doctors, technicians and veterinary assistants to ensure maximum comfort and care. Your pet will receive a thorough medical evaluation twice daily…

  • Will I have to leave a deposit?

    Yes. You are required to leave a deposit equal to the estimated fee for the first 24-hours of medical care and hospitalization. You will then be required to maintain a…